PRIVACY POLICY
Last updated: May 2025
At Villa Terra Creta – Luxury Retreat & Spa, we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or communicate with us.
1. Who We Are
Villa Terra Creta is a private luxury villa based in Chania, Crete, Greece. This policy applies to data collected via our website and communications directly with our team.
2. What Information We Collect
We may collect the following types of personal information when you use our website or contact us:
- Full name
- Email address
- Phone number
- Booking details (dates, guest count, preferences)
- IP address and browser/device data (via cookies)
We do not collect sensitive personal data unless explicitly provided by you in context (e.g., health information for special requests).
3. How We Use Your Information
We use your data for the following purposes:
- To respond to enquiries and booking requests
- To manage reservations and guest services
- To improve the functionality and content of our website
- To send relevant updates about your booking or stay
- With your consent, to share occasional marketing updates
4. How We Protect Your Data
We take appropriate security measures — both technical and organizational — to protect your data from unauthorized access, disclosure, or misuse.
5. Sharing of Information
We never sell your personal data. We may share information with trusted third-party service providers only when necessary to facilitate your booking or services during your stay (e.g., concierge services, transport providers), and only under strict confidentiality agreements.
6. Cookies
Our website uses cookies to enhance your browsing experience, analyze website traffic, and help us understand visitor preferences. You may disable cookies through your browser settings at any time.
For more details, see our [Cookie Policy] if applicable.
7. Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent at any time
- Request a copy of your data in portable format
- Lodge a complaint with a supervisory authority if needed
To exercise these rights, contact us using the details below.
8. Data Retention
We retain your data only for as long as needed to fulfill the purposes described above, and to comply with legal obligations related to bookings and transactions.
9. Contact Us
If you have any questions or concerns about this policy or your personal data, please contact:
Villa Terra Creta
Parodos Kalorizikou, Akrotiri, Chania, Crete
📧 pmitropoulos@villaterracreta.com
📞 +30 697 288 8050